ETHERFAX experienced a major incident on December 7, 2021 affecting U.S. Inbound DID, lasting 5d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2021, 05:37 PM UTC
etherFAX engineers are investigating degraded inbound calls affecting one of our underlying carriers. etherFAX is engaged with the underlying carrier engineering group and are actively troubleshooting.
- investigating Dec 07, 2021, 06:34 PM UTC
Engineers remain engaged with carriers on this issue, and are implementing workarounds to land calls in the interim.
- investigating Dec 07, 2021, 06:59 PM UTC
Partial restoration is being seen as numbers begin to ring again. Engineers are continuing to work on the larger issue and provide alternative call paths in tandem.
- monitoring Dec 07, 2021, 07:31 PM UTC
Workarounds are in place for all numbers and they should be ringing to etherFAX as expected. Engineers will continue to monitor call completion.
- monitoring Dec 07, 2021, 07:45 PM UTC
Call paths are operational and engineers continue to monitor with the carrier.
- monitoring Dec 08, 2021, 03:04 AM UTC
All impacted call paths remain operational. Engineers will monitor call progress overnight as a precaution.
- resolved Dec 12, 2021, 11:01 PM UTC
This incident is being closed out of monitoring status.