ETHERFAX incident

[US-California] Inbound DID Issue Affecting DID's in California Region

Minor Resolved View vendor source →

ETHERFAX experienced a minor incident on January 7, 2022 affecting U.S. Inbound DID, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2022, 02:23 AM UTC
Resolved
Jan 07, 2022, 05:02 AM UTC
Duration
2h 38m
Detected by Pingoru
Jan 07, 2022, 02:23 AM UTC

Affected components

U.S. Inbound DID

Update timeline

  1. investigating Jan 07, 2022, 02:23 AM UTC

    etherFAX Engineers are currently engaged with our carrier regarding a regional issue impacting inbound fax calls from certain sending carriers failing to complete to DIDs in the California region. The carrier's engineering team is escalating internally.

  2. investigating Jan 07, 2022, 03:32 AM UTC

    The etherFAX team is still engaged with the carrier team during their escalation. We are seeing this affect other DIDs outside of the California area.

  3. resolved Jan 07, 2022, 05:02 AM UTC

    Carrier engineering and hardware team found an ingress switch card which was in an error status. They have removed this from service and are routing calls across redundant hardware. etherFAX engineers are showing the error clearing after the action by the carrier team. We will continue to monitor.