ETHERFAX experienced a minor incident on April 25, 2022 affecting U.S. Inbound DID, lasting 10h 38m. The incident has been resolved; the full update timeline is below.
Affected components
U.S. Inbound DID
Update timeline
- investigating Apr 25, 2022, 04:50 PM UTC
Engineers are currently investigating reports of inbound toll calls failing to connect in our NY data center.
- investigating Apr 25, 2022, 05:16 PM UTC
Engineers are working with the carrier to help isolate this issue.
- investigating Apr 25, 2022, 06:27 PM UTC
The issue has stabilized and engineers from both carrier and etherFAX sides are seeing good call completions. Root cause determination is on-going.
- monitoring Apr 25, 2022, 06:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 26, 2022, 03:29 AM UTC
This incident has been resolved.