ETHERFAX incident

etherFAX Portals Experiencing Degraded Performance

Minor Resolved View vendor source →

ETHERFAX experienced a minor incident on May 1, 2023 affecting Customer Portal and Reseller Portal, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2023, 01:04 PM UTC
Resolved
May 01, 2023, 03:43 PM UTC
Duration
2h 38m
Detected by Pingoru
May 01, 2023, 01:04 PM UTC

Affected components

Customer PortalReseller Portal

Update timeline

  1. investigating May 01, 2023, 01:04 PM UTC

    Engineers are currently investigating degraded performance on the etherFAX portals.

  2. investigating May 01, 2023, 01:19 PM UTC

    Database engineers have been engaged to address what is believed to be the root cause for the sluggishness. Updates will continue to be posted here as they are available.

  3. monitoring May 01, 2023, 02:15 PM UTC

    Engineers have addressed the issue and logging and monitoring metrics show portal performance is back to normal levels. We will continue to monitor.

  4. resolved May 01, 2023, 03:43 PM UTC

    Performance has remained a normal levels. This incident is now closed.