ETHERFAX experienced a minor incident on July 15, 2024 affecting U.S. REST Services, lasting 22h 36m. The incident has been resolved; the full update timeline is below.
Affected components
U.S. REST Services
Update timeline
- investigating Jul 15, 2024, 05:46 PM UTC
EtherFAX engineers are investigating alerts of an ISP outage on a provider that facilitates access to our API. Engineers will assess movement of traffic away from the impacted ISP.
- identified Jul 15, 2024, 05:58 PM UTC
Engineers have determined that ISP access is impacted at least in portions of the country via this ISP, so remediations are being taken to route around the impacted network.
- monitoring Jul 15, 2024, 06:20 PM UTC
Services are confirmed operational on additional ISP's, and engineers are monitoring for any changes to traffic or customer access.
- resolved Jul 16, 2024, 04:22 PM UTC
This incident has been resolved.