ETHERFAX experienced a critical incident on September 3, 2024 affecting U.S. REST Services and Canada REST Services and 1 more component, lasting 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2024, 07:26 PM UTC
Engineers have been alerted to an event impacting the ETHERFAX network at this time. We will post updates as they become available.
- investigating Sep 03, 2024, 07:27 PM UTC
We are continuing to investigate this issue.
- identified Sep 03, 2024, 07:33 PM UTC
We are observing some restoral in services at this time. We are continuing to monitor and confirm the platform stabilizes as expected.
- monitoring Sep 03, 2024, 08:16 PM UTC
Engineers have identified a core switch issue that caused a failover event within a switch stack. The ETHERFAX team is continuing to monitor the network and ensure all systems are continuing to function as expected after the recovery.
- resolved Sep 04, 2024, 12:27 AM UTC
Engineers have continued to monitor the system for the past few hours. All automated monitoring checks and health of the hardware have been verified. The current incident will be resolved. Should any follow-up maintenance be required it will be communicated through this status page.