ETHERFAX experienced a minor incident on March 23, 2025 affecting U.S. Inbound Toll-Free and U.S. Inbound DID, lasting 8h 21m. The incident has been resolved; the full update timeline is below.
Affected components
U.S. Inbound Toll-FreeU.S. Inbound DID
Update timeline
- investigating Mar 23, 2025, 05:14 PM UTC
Engineers are currently aware of an issue affect a hardware switch in our Denver data center. The team is working to route calls off this switch to alternate paths.
- investigating Mar 23, 2025, 05:22 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 23, 2025, 05:46 PM UTC
ETHERFAX staff have worked with personnel inside data center to power cycle the equipment. It has returned to normal operation. Numbers have been rerouted around this issue and engineers are monitoring.
- resolved Mar 24, 2025, 01:36 AM UTC
Monitoring has continued to show normal call completions. We are going to go ahead and close this incident.