ETHERFAX experienced a minor incident on September 4, 2025 affecting U.S. Inbound DID, lasting 6h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2025, 08:10 PM UTC
ETHERFAX engineers are currently engaged with a single carrier regarding inbound failures. This is affecting some US inbound DID numbers on the ETHERFAX platform.
- investigating Sep 04, 2025, 09:21 PM UTC
Engineers are still working to identify the cause of the failures.
- investigating Sep 04, 2025, 10:31 PM UTC
The ETHERFAX team is still working with carrier team to restore service.
- identified Sep 04, 2025, 11:43 PM UTC
We are seeing partial restoration of services at this time. The team is continuing to monitor.
- monitoring Sep 04, 2025, 11:57 PM UTC
ETHERFAX have continued to monitor calls and all metrics are looking normal. We'll continue to monitor closely for the next few hours.
- resolved Sep 05, 2025, 02:11 AM UTC
Monitoring has continued to show positive metrics. This incident will be marked as resolved.