ETHERFAX incident

DirectFax for Microsoft Teams - Microsoft Impacting Issues

Major Resolved View vendor source →

ETHERFAX experienced a major incident on March 24, 2026 affecting DirectFax® for Microsoft Teams, lasting 6h 55m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2026, 06:29 PM UTC
Resolved
Mar 25, 2026, 01:24 AM UTC
Duration
6h 55m
Detected by Pingoru
Mar 24, 2026, 06:29 PM UTC

Affected components

DirectFax® for Microsoft Teams

Update timeline

  1. monitoring Mar 24, 2026, 06:29 PM UTC

    ETHERFAX is aware of an issue with the DirectFax for Microsoft Teams application. This is currently related to an ongoing Microsoft incident regarding Microsoft Teams and their bot services. We are continuing to monitor this incident with Microsoft.

  2. monitoring Mar 24, 2026, 07:43 PM UTC

    We are continuing to monitor our error metrics and have begun to see some restoral related to the Microsoft Teams issue (Issue ID# TM1260604). Inbound faxes that were pending delivery to Teams endpoints are resuming delivery.

  3. resolved Mar 25, 2026, 01:24 AM UTC

    Microsoft has resolved the issue affecting Microsoft Teams Bot Services endpoints and the ETHERFAX team is seeing successful API calls to the service via the Microsoft Graph API.