Essential Mod Outage History

Type: Maintenance Duration: 1 hour and 47 minutes Affected Components: World Hosting, Connection Manager, Relationships, media.essential.gg, Wardrobe, Media, Authentication, Payments, Chat Jun 3, 10:00:00 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. You will be unable to: * Use the Essential chat * Join or start hosting worlds * Use cosmetics/emotes * Upload screenshots via the screenshot manager Jun 3, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 3, 11:47:21 GMT+0 - Completed - Maintenance has completed successfully.

This incident has been resolved. If you are still unable to connect to the Essential Network, please try: 1. Restarting your game. 2. Restarting your launcher. 3. Signing out and back-in to your Minecraft account within your launcher. If issues persist after trying all of the steps above, please contact our [support team in our Discord server](https://essential.gg/discord).

Type: Incident Duration: 7 minutes Affected Components: Connection Manager May 30, 18:30:00 GMT+0 - Investigating - We are aware of issues impacting connections to the Essential Network which we hope to have resolved as soon as we can May 30, 18:37:23 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 8 minutes Affected Components: media.essential.gg Apr 13, 15:36:28 GMT+0 - Investigating - We are currently investigating this incident. Apr 13, 15:38:42 GMT+0 - Identified - We are continuing to work on a fix for this incident. Users may not be able to view screenshots on media.essential.gg. Apr 13, 15:44:50 GMT+0 - Resolved - This incident has been resolved. Screenshots should be visible on [media.essential.gg](http://media.essential.gg) again.

Type: Incident Duration: 3 hours and 29 minutes Affected Components: Payments Mar 12, 00:00:00 GMT+0 - Identified - We’re currently experiencing an issue with Tebex, the third-party service that processes store payments. As a result, coin purchases cannot be processed at the moment. Any purchases made will be automatically completed within the next few hours once the issue is resolved. Mar 12, 03:29:03 GMT+0 - Resolved - Payments are being processed once more by Tebex and coin purchases are now being fulfilled, both for new & past payments. If you still don't have coins you purchased, please open a ticket in our Discord server, https://essential.gg/discord

Type: Incident Duration: 1 hour and 19 minutes Affected Components: World Hosting, Connection Manager Jan 9, 17:15:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 9, 17:35:17 GMT+0 - Monitoring - Deployment is taking longer than expected, we are currently trying to resolve this incident. Jan 9, 17:57:14 GMT+0 - Identified - We are still working on resolving this issue. Jan 9, 18:34:35 GMT+0 - Resolved - This incident has been resolved. You should be able to connect to the Essential network and invite your friends to your world. If you are having trouble sending invites, please try restarting your game. If issues persist, please contact [our support team in our Discord server](https://essential.gg/discord).

Type: Incident Duration: 19 minutes Affected Components: World Hosting Jan 6, 14:27:54 GMT+0 - Investigating - We are currently investigating this incident. Jan 6, 14:31:10 GMT+0 - Identified - The issue has been identified, we are working on a fix for this incident. Jan 6, 14:39:14 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Users may experience connection issues while the fix is being deployed. We will update this status page once the issue has been resolved. Jan 6, 14:46:37 GMT+0 - Resolved - This incident has been resolved. Users should be able to invite friends to worlds now. If you are still having issues, please try restarting your game. If issues persist, please contact our [support team in our Discord server](https://essential.gg/discord).

Type: Incident Duration: 2 hours and 51 minutes Affected Components: Connection Manager Dec 6, 20:57:14 GMT+0 - Monitoring - We're slowly seeing connections recover and expect the platform to be fully functional over the next 30 minutes. Dec 6, 22:35:47 GMT+0 - Resolved - This incident has been resolved. Users should be able to access the Essential network again. If you are still unable to connect to Essential, please try restarting your game. If problems persist after that, please reach out to our [support team in our Discord server](https://essential.gg/discord). Dec 6, 19:45:00 GMT+0 - Investigating - We are currently investigating this incident.

Type: Incident Duration: 29 minutes Affected Components: Wardrobe Dec 1, 13:14:04 GMT+0 - Investigating - We are currently investigating this incident. Users may not be able to open the Essential Wardrobe or view their owned cosmetics in-game. Dec 1, 13:23:03 GMT+0 - Identified - We are continuing to work on a fix for this incident. Dec 1, 13:38:50 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 1, 13:43:12 GMT+0 - Resolved - This incident has been resolved. If you are still having issues with the Essential Wardrobe after restarting your game, please reach out to [our support team in our Discord server](https://essential.gg/discord).

Type: Incident Duration: 16 minutes Affected Components: Authentication Nov 27, 14:12:22 GMT+0 - Resolved - It appears that Mojang's authentication servers are working again. Users may need to restart their game to be able to connect to the Essential Network. If you are still having issues, please contact our [support team in our Discord server](https://essential.gg/discord). Nov 27, 13:56:18 GMT+0 - Identified - Users may not be able to connect to the Essential network at the moment due to Mojang's authentication servers being unavailable.

Type: Incident Duration: 12 minutes Affected Components: cdn.essential.gg Nov 26, 19:54:47 GMT+0 - Identified - Our Content Delivery Network (CDN) run by DigitalOcean is currently unstable. Requests to the CDN may take a long time to complete, or may fail entirely. Users may not be able to see cosmetics in-game or in the Wardrobe that they have not previously viewed. Nov 26, 20:06:29 GMT+0 - Resolved - This incident has been resolved. If you are having issues loading cosmetics in-game or in the Wardrobe, please try restarting your game. If the issue persists, contact our [support team in our Discord server](https://essential.gg/discord).

Type: Incident Duration: 7 minutes Affected Components: Connection Manager Nov 18, 16:41:45 GMT+0 - Investigating - We are currently investigating this incident, users may have issues when connecting to Essential, or attempting to perform tasks like purchasing cosmetics, messaging friends, etc. Nov 18, 16:48:23 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 2 hours and 8 minutes Affected Components: World Hosting Oct 24, 21:15:53 GMT+0 - Resolved - This incident has been resolved. Oct 24, 19:07:36 GMT+0 - Investigating - We've received reports about issues with the TURN servers causing disruptions to the world hosting system. We are currently investigating this incident.

Type: Incident Duration: 2 hours and 23 minutes Affected Components: Payments Oct 20, 08:51:57 GMT+0 - Identified - Our payment processor, Tebex, is currently having issues with handling payments. Users may not be able to purchase coins at this time. For more information, see [Tebex's status page](https://status.tebex.io/incident/746800). Oct 20, 10:52:50 GMT+0 - Monitoring - Tebex seems to have resolved the issue, we are re-enabling coin purchases and will continue to monitor their behaviour. Oct 20, 11:15:24 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 3 days, 1 hour and 45 minutes Affected Components: Authentication Oct 3, 15:00:00 GMT+0 - Investigating - 1.8.9 players are unable to authenticate because of Mojang certification issues. Oct 3, 17:57:38 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 6, 16:45:22 GMT+0 - Resolved - Mojang has resolved this incident in the vanilla launcher as of a few hours ago and we're no longer seeing issues with authentication.

Type: Incident Duration: 2 hours and 25 minutes Affected Components: Connection Manager Sep 30, 06:49:49 GMT+0 - Resolved - This incident has been resolved. Sep 30, 04:25:00 GMT+0 - Investigating - We are currently investigating this incident, users may have issues when connecting to Essential, or attempting to perform tasks like purchasing cosmetics, messaging friends, etc. Sep 30, 05:36:51 GMT+0 - Identified - Our networking provider is the target of a DDoS attack.

Type: Incident Duration: 2 hours and 27 minutes Affected Components: Media, media.essential.gg Sep 15, 17:22:00 GMT+0 - Identified - The media service responsible for handling screenshot uploading and retrieval was having issues which affected the ability to upload and view uploaded screenshots. Sep 15, 19:22:00 GMT+0 - Monitoring - The underlying network issue seems to have been resolved and no more errors are being reported. Sep 15, 19:48:39 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 32 minutes Affected Components: World Hosting Jun 19, 09:16:53 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 19, 08:52:02 GMT+0 - Investigating - We are currently investigating this incident. Jun 19, 09:23:44 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 39 minutes May 2, 09:40:00 GMT+0 - Identified - We are working on a fix for this incident. Users may not be able to download Essential through our website, or update Essential through the auto-update system until the incident is resolved. May 2, 10:04:29 GMT+0 - Identified - We are continuing to work on a fix for this incident. Users are should be able to update through the Essential mod's auto-update system, but downloads on our website may still be affected. May 2, 10:11:37 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Users should be able to download Essential through our website now. May 2, 10:19:15 GMT+0 - Resolved - This incident has been resolved. If you're still having issues with downloading or updating the Essential mod, please reach out to our support team in our [Discord server](https://essential.gg/discord).