Esper.io experienced a major incident on February 12, 2024 affecting Esper Systems, lasting 10h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Esper Systems
Update timeline
- investigating Feb 12, 2024, 07:58 PM UTC
We’ve been informed of a partial service outage affecting our services. Some customers may experience a loss of service. Our team is looking into it. Which systems are affected? API: Yes Devices: No Console: Yes
- investigating Feb 12, 2024, 08:08 PM UTC
We are continuing to investigate this issue.
- identified Feb 12, 2024, 08:09 PM UTC
The issue has been identified and the fix is being implemented
- monitoring Feb 12, 2024, 10:32 PM UTC
A fix has been implemented on the impacted services. We'll continue to monitor these services. Impacted customers have been notified.
- resolved Feb 13, 2024, 06:20 AM UTC
Our systems have been stable for last 6+ hours. We will take proactive measures to avoid this from happening again.