Esper.io experienced a major incident on March 29, 2024 affecting Esper Systems, lasting 14h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Esper Systems
Update timeline
- investigating Mar 29, 2024, 01:48 PM UTC
Our team has identified a possible cause of the partial service outage. Some of our customers are impacted. We’re working to resolve it. Which services are affected? API: Yes Console: Yes Devices: No
- identified Mar 29, 2024, 02:47 PM UTC
The issue has been identified and the fix is being implemented.
- monitoring Mar 29, 2024, 05:04 PM UTC
A fix has been implemented and services are now restored. We will continue to monitor to ensure service stability.
- resolved Mar 30, 2024, 02:27 AM UTC
Our systems have been stable for last 8+ hours. We will take proactive measures to avoid this from happening again.