Esper.io incident

Incident with Console Access on Some Tenants

Major Resolved View vendor source →

Esper.io experienced a major incident on April 16, 2024 affecting Esper Systems, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2024, 09:53 AM UTC
Resolved
Apr 16, 2024, 11:28 AM UTC
Duration
1h 35m
Detected by Pingoru
Apr 16, 2024, 09:53 AM UTC

Affected components

Esper Systems

Update timeline

  1. investigating Apr 16, 2024, 09:53 AM UTC

    We're investigating an issue with console not being accessible on some tenants.

  2. investigating Apr 16, 2024, 09:54 AM UTC

    We are continuing to investigate this issue.

  3. identified Apr 16, 2024, 10:46 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 16, 2024, 10:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 16, 2024, 11:28 AM UTC

    This incident has been resolved.