Esper.io experienced a major incident on May 29, 2024 affecting Esper Systems, lasting 3h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2024, 03:23 PM UTC
Our platform services are currently experiencing slowness, resulting in delays or timeouts for command execution. Our team is actively working to resolve the issue. Thank you for your patience. We will continue to provide regular updates. Impacted Services: All Please check here for the latest information.
- investigating May 29, 2024, 06:11 PM UTC
We are continuing to investigate the issue and close to identifying the root cause.
- identified May 29, 2024, 06:15 PM UTC
Our team has identified an issue causing degraded performance. We’re working to resolve it. Which services are affected? API: No Console: No Devices: Yes
- monitoring May 29, 2024, 06:18 PM UTC
The issue has been fixed and the services are coming back to normal. Our team is monitoring the system. We’ll continue to check our affected services and we hope to have an update soon. Apologies for the inconvenience.
- resolved May 29, 2024, 07:01 PM UTC
We’ve resolved an issue that caused degraded performance to one or more of our services. Your Esper services should function normally now, but if you notice any issues, please let us know