Esper.io incident

Command execution, last seen affected on some tenants

Major Resolved View vendor source →

Esper.io experienced a major incident on September 10, 2024 affecting Esper Systems, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 05:15 AM UTC
Resolved
Sep 11, 2024, 10:37 AM UTC
Duration
1d 5h
Detected by Pingoru
Sep 10, 2024, 05:15 AM UTC

Affected components

Esper Systems

Update timeline

  1. investigating Sep 10, 2024, 05:15 AM UTC

    We are currently experiencing an issue where certain tenants are facing delays in sending commands and showing incorrect last seen values. Our team is actively investigating the cause and working toward a resolution. If you are impacted or continue to experience issues, please contact Esper Support for further assistance. We apologize for the inconvenience and appreciate your patience. Further updates will be provided as they become available.

  2. investigating Sep 10, 2024, 07:57 AM UTC

    We are continuing to investigate the issue.

  3. identified Sep 10, 2024, 10:02 AM UTC

    The issue has been identified, we're working on implementing a fix.

  4. monitoring Sep 10, 2024, 10:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Sep 10, 2024, 07:10 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 11, 2024, 10:37 AM UTC

    This incident has been resolved.