Esper.io experienced a critical incident on March 25, 2025 affecting Esper Systems, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2025, 06:12 PM UTC
We are currently investigating an issue impacting user logins across our platform. Our authentication provider, Auth0, is experiencing a service disruption, which is preventing customers from logging into their tenants. We are actively monitoring the situation and will provide updates as we learn more.
- identified Mar 25, 2025, 06:51 PM UTC
We’ve confirmed that the login issues are due to a service disruption with our authentication provider, Auth0. Their team is aware of the issue and actively working on a resolution. We’ve also reached out to their support team for further updates. We are continuing to monitor the situation and will provide more information as it becomes available.
- monitoring Mar 25, 2025, 07:07 PM UTC
We are seeing recovery in login functionality. Auth0 has implemented the fix for the issue. We’ll continue closely monitoring the situation until Auth0 fully resolves the incident and all customer access is restored.
- resolved Mar 25, 2025, 07:19 PM UTC
The login issues caused by the earlier service disruption with our authentication provider, Auth0, have been resolved. Users are now able to log in successfully.