eReceptionist incident

Network is unstable incident - System has stabilized

Notice Resolved View vendor source →

eReceptionist experienced a notice incident on February 1, 2019 affecting Voice Servers and SIP Routers and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2019, 01:02 AM UTC
Resolved
Feb 01, 2019, 01:30 AM UTC
Duration
28m
Detected by Pingoru
Feb 01, 2019, 01:02 AM UTC

Affected components

Voice ServersSIP RoutersRTP Proxy's

Update timeline

  1. identified Feb 01, 2019, 01:02 AM UTC

    The network backbone has become unstable due to a threat detection system that is blocking traffic. It is being worked on and should be resolved shortly. I is affecting some voice calls.

  2. monitoring Feb 01, 2019, 01:13 AM UTC

    Network has stabilized and systems have returned to normal operations.

  3. monitoring Feb 01, 2019, 01:13 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 01, 2019, 01:30 AM UTC

    All systems reporting normal and functional.