eReceptionist incident

SMS links are down

Major Resolved View vendor source →

eReceptionist experienced a major incident on February 9, 2019 affecting Texting (SMS), lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2019, 02:08 PM UTC
Resolved
Feb 09, 2019, 03:37 PM UTC
Duration
1h 29m
Detected by Pingoru
Feb 09, 2019, 02:08 PM UTC

Affected components

Texting (SMS)

Update timeline

  1. investigating Feb 09, 2019, 02:08 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 09, 2019, 02:13 PM UTC

    We are currently investigating this issue. SMS messages are currently not flowing.

  3. identified Feb 09, 2019, 02:26 PM UTC

    The VPN device causing this issue has been identified. The team is working on restoring service on this device.

  4. resolved Feb 09, 2019, 03:37 PM UTC

    Service has been restored.