eReceptionist incident

SMS links to carriers are down

Critical Resolved View vendor source →

eReceptionist experienced a critical incident on April 3, 2019 affecting Texting (SMS), lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2019, 08:30 PM UTC
Resolved
Apr 03, 2019, 08:44 PM UTC
Duration
14m
Detected by Pingoru
Apr 03, 2019, 08:30 PM UTC

Affected components

Texting (SMS)

Update timeline

  1. investigating Apr 03, 2019, 08:30 PM UTC

    We are currently investigating this issue.

  2. identified Apr 03, 2019, 08:32 PM UTC

    The service impact is limited to Texting.

  3. resolved Apr 03, 2019, 08:44 PM UTC

    The incident has been resolved and SMS (texting) has returned to normal operation.