eReceptionist incident

Inbound call delays

Minor Resolved View vendor source →

eReceptionist experienced a minor incident on October 25, 2019 affecting SIP Routers and RTP Proxy's and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2019, 05:59 PM UTC
Resolved
Oct 25, 2019, 06:15 PM UTC
Duration
15m
Detected by Pingoru
Oct 25, 2019, 05:59 PM UTC

Affected components

SIP RoutersRTP Proxy'sCarrier: US Primary

Update timeline

  1. investigating Oct 25, 2019, 05:59 PM UTC

    We are investigating the cause of a 10 to 15 second delay on incoming calls before the calls are processed.

  2. resolved Oct 25, 2019, 06:47 PM UTC

    The sluggish performance has been resolved.