eReceptionist incident

Network problem us causing various service issues

Notice Resolved View vendor source →

eReceptionist experienced a notice incident on December 18, 2019 affecting Voice Servers and SIP Routers and 1 more component, lasting 14h 3m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2019, 12:29 AM UTC
Resolved
Dec 18, 2019, 02:32 PM UTC
Duration
14h 3m
Detected by Pingoru
Dec 18, 2019, 12:29 AM UTC

Affected components

Voice ServersSIP RoutersAccount ManagerWCSA customer service siteNetwork Components

Update timeline

  1. investigating Dec 18, 2019, 12:29 AM UTC

    We are currently investigating this problem

  2. investigating Dec 18, 2019, 12:29 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 18, 2019, 12:40 AM UTC

    The network is up again and systems have returned to normal. The teams are monitoring.

  4. monitoring Dec 18, 2019, 12:41 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Dec 18, 2019, 01:06 AM UTC

    We are continuing to monitor for any further issues.

  6. investigating Dec 18, 2019, 01:06 AM UTC

    Network issues have returned. Investigating.

  7. monitoring Dec 18, 2019, 01:09 AM UTC

    Systems are up. Monitoring...

  8. resolved Dec 18, 2019, 02:32 PM UTC

    This incident has been resolved.