eReceptionist incident

New SMS service for new signups is delayed

Minor Resolved View vendor source →

eReceptionist experienced a minor incident on January 30, 2020 affecting Texting (SMS), lasting 18h 55m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2020, 07:16 PM UTC
Resolved
Jan 31, 2020, 02:11 PM UTC
Duration
18h 55m
Detected by Pingoru
Jan 30, 2020, 07:16 PM UTC

Affected components

Texting (SMS)

Update timeline

  1. investigating Jan 30, 2020, 07:16 PM UTC

    We are currently investigating this issue.

  2. identified Jan 30, 2020, 07:36 PM UTC

    The problem has been isolated to a VPN connection. Repairs are underway.

  3. resolved Jan 31, 2020, 02:11 PM UTC

    The VPN was re-established and problem was resolved at 8PM EST 1/30.