eReceptionist experienced a notice incident on July 22, 2021 affecting eVoice Signup / Login Web Services, lasting 20h 25m. The incident has been resolved; the full update timeline is below.
Affected components
eVoice Signup / Login Web Services
Update timeline
- investigating Jul 22, 2021, 04:25 PM UTC
We are currently investigating this issue.
- investigating Jul 22, 2021, 04:27 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 22, 2021, 04:45 PM UTC
The problem appeared to be a global DNS outage, which was restored. Probable cause was an issue with Akamai, and global edge DNS provider.
- resolved Jul 23, 2021, 12:50 PM UTC
This incident has been resolved.