eReceptionist incident

One inbound SIP circuit is down. Backup SIP circuit is online

Notice Resolved View vendor source →

eReceptionist experienced a notice incident on January 13, 2020 affecting Carrier: US Primary, lasting 6h 23m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2020, 04:04 PM UTC
Resolved
Jan 13, 2020, 10:28 PM UTC
Duration
6h 23m
Detected by Pingoru
Jan 13, 2020, 04:04 PM UTC

Affected components

Carrier: US Primary

Update timeline

  1. investigating Jan 13, 2020, 04:04 PM UTC

    We are currently investigating this issue.

  2. identified Jan 13, 2020, 07:18 PM UTC

    The underlying problem has been identified and a remedy is underway.

  3. monitoring Jan 13, 2020, 07:59 PM UTC

    The problem has been fixed (via a secondary circuit). We will monitor for any further issues.

  4. resolved Jan 13, 2020, 10:28 PM UTC

    The primary DIA circuit online and stable.