eReceptionist experienced a critical incident on July 19, 2024 affecting eVoice Signup / Login Web Services and Outbound Fax Systems and 1 more component, lasting 2h 25m. The incident has been resolved; the full update timeline is below.
Affected components
eVoice Signup / Login Web ServicesOutbound Fax SystemsVoice ServerseVoice VPBX APISIP RoutersAccount ManagerMobile APIInbound Fax ServicesRTP Proxy'sWCSA customer service site
Update timeline
- investigating Jul 19, 2024, 07:14 AM UTC
Starting at 1 AM EST, one of our security vendors started experiencing a widespread issue, they are currently working on a fix and we will roll that out as soon as possible. We will provide more updates as ASAP
- investigating Jul 19, 2024, 09:39 AM UTC
We have implemented a workaround that has restored our services. As of 4:10 AM EST, we have confirmed that our services are back online
- resolved Jul 19, 2024, 09:39 AM UTC
This incident has been resolved.