eReceptionist incident

Partial Outage on eVoice and Onebox Systems

Notice Resolved View vendor source →

eReceptionist experienced a notice incident on August 21, 2024 affecting Account Manager, lasting 77d 16h. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2024, 10:17 PM UTC
Resolved
Nov 07, 2024, 02:56 PM UTC
Duration
77d 16h
Detected by Pingoru
Aug 21, 2024, 10:17 PM UTC

Affected components

Account Manager

Update timeline

  1. investigating Aug 21, 2024, 10:17 PM UTC

    We are currently investigating an issue affecting our eVoice and Onebox Account Manager pages. We are currently investigating and will provide more updates.

  2. investigating Aug 21, 2024, 10:20 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 22, 2024, 12:33 AM UTC

    We have identified the issue and have restored access to account manager on both evoice and onebox. However, Calendar access and file/greetings uploads may still be impacted.

  4. monitoring Aug 22, 2024, 01:53 AM UTC

    We continue to work on restoring file and greeting uploads for account manager, however due to the nature of the problem we do not expect a working solution till sometime tomorrow. Thank you for your patience. We will here with any new information.

  5. resolved Nov 07, 2024, 02:56 PM UTC

    This incident has been resolved.