eReceptionist experienced a critical incident on December 3, 2024 affecting eVoice Signup / Login Web Services, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
eVoice Signup / Login Web Services
Update timeline
- monitoring Dec 03, 2024, 05:49 PM UTC
We have identified an issue with our third-party carrier that is affecting new phone number assignments. Existing customers are not affected. We will continue to monitor this issue and provide updates.
- resolved Dec 03, 2024, 07:33 PM UTC
Our carrier has resolved the issue, and new sign-ups are now being processed. However, there is still a backlog for customers who signed up between 11:40 AM and 01:00 PM EST. These numbers are still being processed by our carrier and should be updated shortly.