Notice - Eptura Workplace Exchange Calendar Service
Affected: Reservation Module
Eptura Workplace Outage History
Eptura Workplace is up right nowEptura Workplace had 17 outages in the last 2 years totaling 1882h 36m of downtime — averaging 0.7 incidents per month.
There were 17 Eptura Workplace outages since May 30, 2024 totaling 1882h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an issue with Eptura Workplace
Timeline · 2 updates
- investigating Jun 10, 2025, 07:53 PM UTC
We are currently investigating an issue with Eptura Workplace. We will update you when we have more information.
- resolved Jun 10, 2025, 08:31 PM UTC
Please disregard this alert as it was posted by mistake. All sites are working as expected. We apologize for any inconvenience.
S2 - Workplace authentication service issue - Users unable to login intermittently
Affected: System Status
Timeline · 3 updates
- investigating Jun 04, 2025, 10:49 AM UTC
An issue with Workplace authentication service has been reported. Our Infrastructure team is looking into the issue.
- monitoring Jun 04, 2025, 12:53 PM UTC
A fix has been implemented and we are currently monitoring the same.
- resolved Jun 05, 2025, 07:38 AM UTC
We have continued monitoring and are pleased to confirm that the issue affecting intermittent login failures for Workplace users has been fully resolved with no further disruptions observed. A detailed Root Cause Analysis (RCA) will be published within 10 business days. Thank you for your continued patience and understanding.
S2 - Eptura Workplace floorplan tiles are not loading
Affected: Space ModuleSystem StatusSoftspace
Timeline · 10 updates
S1 -Workplace site not accessible
Affected: System Status
Timeline · 5 updates
S1 - SSO Login Unavailable
Affected: System Status
Timeline · 6 updates
S2: Sites with co.uk domain are not loading
Affected: System Status
Timeline · 4 updates
- investigating Mar 18, 2025, 08:41 AM UTC
Sites with co.uk domain are not loading. Our teams are investigating the issue. We shall share an update.
- investigating Mar 18, 2025, 09:06 AM UTC
We are continuing to investigate this issue.
- monitoring Mar 18, 2025, 09:35 AM UTC
A fix has been applied and sites are loading fine now. We shall continue to monitor the application.
- resolved Mar 18, 2025, 02:49 PM UTC
The issue stands resolved.
S2 - Users receiving notifications for Packages while notifications have been disabled
Affected: Mail Module
Timeline · 9 updates
Advisory Notice: Accessing Eptura Workplace
Timeline · 4 updates
- investigating Dec 10, 2024, 07:49 PM UTC
We have received reports that some users are experiencing security notifications when trying to log in to their Eptura Workplace site using Firefox or Chrome browsers. Our Security and Cloud Operations teams are currently investigating this. Thank you for your understanding and cooperation.
- investigating Dec 10, 2024, 09:39 PM UTC
We have received reports that some users are experiencing security notifications when trying to log in to their Eptura Workplace site using Firefox or Chrome browsers. Our Security and Cloud Operations teams are actively working to resolve this, and we are in communication with Google to address the matter. Thank you for your understanding and cooperation.
- investigating Dec 11, 2024, 07:31 PM UTC
We have received reports that some users are experiencing security notifications when logging in to their Eptura Workplace site using Firefox or Chrome. Our teams are actively working to resolve this, and we are in close communication with Google to ensure the notice is removed as soon as possible. While we understand that the notice can be disruptive, rest assured that proceeding through the alert is safe. If you prefer not to see the notice, we recommend using another browser, such as Microsoft Edge, for a smoother experience. Thank you for your patience and understanding. We appreciate your cooperation and are committed to providing you with the best possible service.
- resolved Jan 21, 2025, 07:09 PM UTC
This incident has been resolved.
S2 - Eptura Workplace: Inability to use load DWG via SoftSpace and Inability to attach files to the Copy Module
Affected: Copy ModuleSoftspace
Timeline · 4 updates
- investigating Nov 26, 2024, 07:57 PM UTC
We are currently investigating an issue with Eptura Workplace. We will update you when we have more information.
- investigating Nov 26, 2024, 08:01 PM UTC
We are currently investigating an issue with Inability to use load DWG via SoftSpace and Inability to attach files to the Copy Module. Our Cloud Ops team is currently investigating to determine the cause of the disruption. Next update will be posted at 5 PM CST.
- monitoring Nov 26, 2024, 10:50 PM UTC
A fix has been implemented by increasing resources. We are moving into the Monitoring Phase for the next 2 hours.
- resolved Nov 27, 2024, 02:10 AM UTC
As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase. A RCA will be posted in this incident in 10 business days. Please stay subscribed to the page to receive post automatically.
We are investigating an issue with Automated Processing
Affected: System Status
Timeline · 4 updates
- investigating Oct 18, 2024, 02:05 PM UTC
We are currently investigating an issue with Eptura Workplace. We will update you when we have more information.
- investigating Oct 18, 2024, 02:13 PM UTC
We are currently investigating an issue with Automated Processing. Our Engineering team is actively working to determine the root cause of the disruption and assess its impact. We will provide our next update by 11 AM CST. Thank you for your patience as we work to resolve this issue.
- monitoring Oct 18, 2024, 03:21 PM UTC
We have implemented a solution for the issue affecting Automated Processing (AUP) and are currently monitoring the situation to ensure stability and performance. Our Cloud Operations team is overseeing the process to confirm that the issue has been fully resolved. The next update will be provided by 2 PM CST.
- resolved Oct 18, 2024, 07:17 PM UTC
We are pleased to inform you that the issue with Automated Processing has been resolved. Our Cloud Operations team has completed the necessary actions and verified that the service is now functioning normally. A Root Cause Analysis (RCA) will be conducted to understand the incident in detail and will be made available on our Status Page within 10 days. Thank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out.
S2 - Reservations - floor plan and calendar views not loading existing data and certain workflows are failing
Affected: Hummingbird AppReservation Module
Timeline · 33 updates
S2 - Inability to Access Eptura Workplace and Slowness
Affected: System Status
Timeline · 3 updates
- investigating Aug 28, 2024, 03:41 AM UTC
We are currently investigating an issue with Eptura Workplace. We will update you when we have more information.
- monitoring Aug 28, 2024, 05:08 AM UTC
A fix has been implemented. We are moving into the Monitoring Phase.
- resolved Aug 28, 2024, 04:01 PM UTC
As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase. A Detailed RCA will be posted in this incident in 10 business days. Please stay subscribed to the page to receive updates automatically.
Site not accessible
Affected: System Status
Timeline · 5 updates
We are investigating an issue with iOffice
Timeline · 2 updates
- investigating Jun 27, 2024, 09:30 PM UTC
We are currently investigating an issue with iOffice. We will update you when we have more information.
- resolved Jun 27, 2024, 09:35 PM UTC
False trigger
S1 - Users having the inability to access Eptura Workplace
Affected: Space ModuleSystem StatusHummingbird AppMove ModuleService Request AppReservation ModuleAsset Manager AppService Request ModuleMail AppAsset ModuleVisitor AppInventory ModuleMail ModuleCopy ModuleVisitor ModuleInsights Module
Timeline · 6 updates
S2 - Service Request Notification Emails Are Not Being Sent
Affected: Service Request Module