Eptura Workplace incident

S2 - Workplace authentication service issue - Users unable to login intermittently

Major Resolved View vendor source →

Eptura Workplace experienced a major incident on June 4, 2025 affecting System Status, lasting 20h 49m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2025, 10:49 AM UTC
Resolved
Jun 05, 2025, 07:38 AM UTC
Duration
20h 49m
Detected by Pingoru
Jun 04, 2025, 10:49 AM UTC

Affected components

System Status

Update timeline

  1. investigating Jun 04, 2025, 10:49 AM UTC

    An issue with Workplace authentication service has been reported. Our Infrastructure team is looking into the issue.

  2. monitoring Jun 04, 2025, 12:53 PM UTC

    A fix has been implemented and we are currently monitoring the same.

  3. resolved Jun 05, 2025, 07:38 AM UTC

    We have continued monitoring and are pleased to confirm that the issue affecting intermittent login failures for Workplace users has been fully resolved with no further disruptions observed. A detailed Root Cause Analysis (RCA) will be published within 10 business days. Thank you for your continued patience and understanding.