Episerver incident

Issue with Cloud license portal

Major Resolved View vendor source →

Episerver experienced a major incident on October 16, 2025 affecting Digital Experience Cloud Service - Management Portal, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2025, 11:11 AM UTC
Resolved
Oct 16, 2025, 01:26 PM UTC
Duration
2h 15m
Detected by Pingoru
Oct 16, 2025, 11:11 AM UTC

Affected components

Digital Experience Cloud Service - Management Portal

Update timeline

  1. investigating Oct 16, 2025, 11:11 AM UTC

    We are currently investigating issue with Cloud license portal. It can result in CMS backend license check may fail and longer DXP provisioning.

  2. identified Oct 16, 2025, 11:23 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 16, 2025, 11:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 16, 2025, 11:59 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 16, 2025, 01:26 PM UTC

    This incident has been resolved.