Episerver incident

Optimizely Data Platform - Data processing outage - EMEA Region

Major Resolved View vendor source →

Episerver experienced a major incident on October 19, 2025 affecting Data Ingestion and Processing, lasting 4h 3m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2025, 11:39 AM UTC
Resolved
Oct 19, 2025, 03:42 PM UTC
Duration
4h 3m
Detected by Pingoru
Oct 19, 2025, 11:39 AM UTC

Affected components

Data Ingestion and Processing

Update timeline

  1. investigating Oct 19, 2025, 01:39 PM UTC

    We are investigating the issue with data processing. Data collection and API are not affected.

  2. identified Oct 19, 2025, 01:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 19, 2025, 02:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 19, 2025, 03:42 PM UTC

    This incident has been resolved.