Episerver incident

Licensing Server Degredation

Notice Resolved View vendor source →

Episerver experienced a notice incident on November 4, 2025, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2025, 02:32 PM UTC
Resolved
Nov 04, 2025, 04:46 PM UTC
Duration
2h 14m
Detected by Pingoru
Nov 04, 2025, 02:32 PM UTC

Update timeline

  1. resolved Nov 04, 2025, 04:46 PM UTC

    At approximately 14:32 UTC, we experienced an issue with the cloud license check API used by DXP customer sites running on Optimizely CMS. During this period, CMS administrators may have seen a warning banner when logging into the backend. End users browsing live sites were not affected. The issue was mitigated by approximately 16:30 UTC, and the warning banner disappeared once the service recovered. We continue to monitor the system to ensure ongoing stability.