Episerver experienced a major incident on November 6, 2025 affecting Data Ingestion and Processing, lasting 10h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Data Ingestion and Processing
Update timeline
- investigating Nov 06, 2025, 10:30 AM UTC
We are investigating the degraded performance of the data processing and issues when using the List API, Profiles API, and GraphQL API.
- identified Nov 06, 2025, 10:52 AM UTC
We are working with our vendor to resolve the issue with one of underlying data storages.
- identified Nov 06, 2025, 02:22 PM UTC
We are continuing to work with our vendor to resolve the issue with one of the underlying data storage systems.
- monitoring Nov 06, 2025, 04:08 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 06, 2025, 05:52 PM UTC
Data processing and ODP APIs are operational.
- resolved Nov 06, 2025, 06:49 PM UTC
This incident has been resolved.