Episerver incident

Search & Navigation - Intermittent disturbance for a subset of US East INTE, PREP environments

Minor Resolved View vendor source →

Episerver experienced a minor incident on December 3, 2025 affecting US East, lasting 6h 48m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2025, 03:15 PM UTC
Resolved
Dec 03, 2025, 10:03 PM UTC
Duration
6h 48m
Detected by Pingoru
Dec 03, 2025, 03:15 PM UTC

Affected components

US East

Update timeline

  1. investigating Dec 03, 2025, 03:15 PM UTC

    We are having intermittent disturbance for a subset of customers INTE, PREP environments. Customers may experience increases in latency, failed requests or index operations not working. We continue with close monitoring and managing mitigating actions.

  2. investigating Dec 03, 2025, 05:30 PM UTC

    Investigation ongoing. Intermittent disturbance for some customers may still be realized in the INTE and PREP environments until fully resolved.

  3. monitoring Dec 03, 2025, 08:16 PM UTC

    Impacted cluster has returned to a green state, and we continue to monitor for further faults.

  4. resolved Dec 03, 2025, 10:03 PM UTC

    This incident has been resolved.