Episerver incident

Search & Navigation Incident - Intermittent failed request for US East cluster

Minor Resolved View vendor source →

Episerver experienced a minor incident on February 3, 2026 affecting Optimizely Graph - NA Region, lasting 4h 55m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2026, 04:42 AM UTC
Resolved
Feb 03, 2026, 09:37 AM UTC
Duration
4h 55m
Detected by Pingoru
Feb 03, 2026, 04:42 AM UTC

Affected components

Optimizely Graph - NA Region

Update timeline

  1. investigating Feb 03, 2026, 04:42 AM UTC

    We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US East region. A subset of clients will be experiencing high latency or 5xx-errors. The issue is currently limited to development indices. We will share additional updates if the scope changes or as soon as more information becomes available. Thank you for your patience.

  2. identified Feb 03, 2026, 04:48 AM UTC

    The issue has been traced to an event originating from our third‑party cloud service provider. We are actively working on a resolution. Thank you for your patience.

  3. monitoring Feb 03, 2026, 06:18 AM UTC

    A fix has been implemented and we are closely monitoring the results.

  4. resolved Feb 03, 2026, 09:37 AM UTC

    This incident has been resolved.