Episerver incident

Content Recommendations - Intermittent Dashboard Issues in APAC region

Minor Resolved View vendor source →
Started
Apr 09, 2026, 08:50 AM UTC
Resolved
Apr 09, 2026, 10:31 AM UTC
Duration
1h 41m
Detected by Pingoru
Apr 09, 2026, 08:50 AM UTC

Affected components

Content Recommendations Management Interface

Update timeline

  1. investigating Apr 09, 2026, 08:50 AM UTC

    We have identified an intermittent issue impacting Content Recommendations dashboard. Currently, a part of requests to the reporting dashboard may fail for a subset of customers. This incident is confined to the administrative dashboard only. End-user delivery, including recommendations and widgets, remains fully operational. We are working toward a resolution and appreciate your patience. New updates will be shared when available.

  2. monitoring Apr 09, 2026, 09:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 09, 2026, 10:31 AM UTC

    This incident has been resolved.

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