Envato experienced a major incident on October 1, 2025 affecting AI Labs, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
AI Labs
Update timeline
- investigating Oct 01, 2025, 06:37 AM UTC
We are having an issue with a third party and are currently investigating the issue. There are identified outages in generating assets for: - VideoGen - GraphicsGen - SoundGen - ImageGen v2
- identified Oct 01, 2025, 07:22 AM UTC
We've identified the issue and are implementing a fix. We anticipate returning an operational service and will update within the next 30 minutes.
- resolved Oct 01, 2025, 07:30 AM UTC
We've deployed a fix and are seeing operational service returning to all AI Labs products.