Envato experienced a major incident on October 20, 2025 affecting AI Labs, lasting 12h 11m. The incident has been resolved; the full update timeline is below.
Affected components
AI Labs
Update timeline
- monitoring Oct 20, 2025, 09:08 PM UTC
We've been encountering intermittent issues with our cloud provider (AWS) that are degrading performance on our services. All AI generation tools are currently being impacted. Results may be slow to come in or may error out. We are continuing to monitor the issue and look for potential mitigations.
- resolved Oct 21, 2025, 01:11 AM UTC
Traffic to our AI generation tools has returned to normal. We will continue to monitor and reopen the incident if there are more issues.