Entur incident

Feil på api.entur.io

Critical Resolved View vendor source →

Entur experienced a critical incident on February 20, 2020 affecting SMS and Journey Planner API and 1 more component, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2020, 08:03 AM UTC
Resolved
Feb 20, 2020, 09:56 AM UTC
Duration
1h 53m
Detected by Pingoru
Feb 20, 2020, 08:03 AM UTC

Affected components

SMSJourney Planner APIOffers APIOrder APIGeocoderEmailReal-Time APIsReserve Offers APIPayment APITicket Distribution API

Update timeline

  1. investigating Feb 20, 2020, 08:03 AM UTC

    Vi har en feil på intern DNS som fører til at tjenester som er eskponert på api.entur.io er utilgjenglige. Vi jobber med å løse problemet

  2. investigating Feb 20, 2020, 08:08 AM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 20, 2020, 08:41 AM UTC

    Feilen ser ut til å ligge hos Api-gee, de undersøker saken nå

  4. investigating Feb 20, 2020, 09:41 AM UTC

    The DNS-problem has been fixed. All services should start operating normally again

  5. monitoring Feb 20, 2020, 09:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Feb 20, 2020, 09:56 AM UTC

    This incident has been resolved.