Entur experienced a critical incident on November 1, 2020 affecting Payment API, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Payment API
Update timeline
- investigating Nov 01, 2020, 02:00 PM UTC
We are currently investigating this issue.
- identified Nov 01, 2020, 02:36 PM UTC
A major outage at our payment provider is also causing a major outage in our payment APIs. We are following the situation closely.
- monitoring Nov 01, 2020, 03:10 PM UTC
The services are responding normally again. We are monitoring.
- resolved Nov 01, 2020, 04:38 PM UTC
This incident has been resolved.