Entitle Outage History

Entitle is up right now

Entitle had 10 outages in the last 2 years totaling 42h 41m of downtime — averaging 0.4 incidents per month.

There were 10 Entitle outages since July 15, 2025 totaling 42h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.entitle.io

Notice July 5, 2026

Entitle Agent — image pull failures on new deploys / restarts

Detected by Pingoru
Jul 05, 2026, 05:00 PM UTC
Resolved
Jul 06, 2026, 04:25 PM UTC
Duration
23h 25m
Timeline · 2 updates
  1. investigating Jul 06, 2026, 10:40 AM UTC

    Agents that are newly installed, upgraded, or restarted during this window may fail to start. The agent's container image cannot be pulled because the image-registry credentials issued with agent tokens have expired, causing image-pull (authentication) failures — the agent pod stays in a non-running state.

  2. resolved Jul 06, 2026, 04:25 PM UTC

    This incident is resolved. We've re-enabled the connection to the agent image registry, so image pulls are working as before. Agents that failed to start during the incident just need a rollout — trigger a rollout (restart) of the agent and it will pull the image successfully, exactly as before. No token changes or reinstall are required. Agents that were already running were not impacted.

Read the full incident report →

Notice June 16, 2026

Request Ticket Are Unavailable

Detected by Pingoru
Jun 16, 2026, 01:50 PM UTC
Resolved
Jun 16, 2026, 02:03 PM UTC
Duration
13m
Affected: Access Change Requests
Timeline · 2 updates
  1. investigating Jun 16, 2026, 01:50 PM UTC

    We are currently investigating this issue.

  2. resolved Jun 16, 2026, 02:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 11, 2025

Slack outage

Detected by Pingoru
Dec 11, 2025, 11:30 PM UTC
Resolved
Dec 11, 2025, 11:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 14, 2025, 09:30 AM UTC

    During routine work on expanding our deployment automation for new regions, an update script was executed in a way that unintentionally impacted an existing production region (EU). The script modified a secret metadata used by our slack service in that region, which caused downstream components to fail validation and resulted in service disruption.

Read the full incident report →

Notice November 18, 2025

Entitle Outage – Impact from Cloudflare Service Disruption

Detected by Pingoru
Nov 18, 2025, 11:50 AM UTC
Resolved
Nov 18, 2025, 04:29 PM UTC
Duration
4h 38m
Affected: Entitle Portal
Timeline · 3 updates
  1. identified Nov 18, 2025, 11:50 AM UTC

    Entitle had degraded performance due to Cloudflare maintenance.

  2. identified Nov 18, 2025, 03:23 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Nov 18, 2025, 04:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 11, 2025

Entitle Down TIme

Detected by Pingoru
Sep 11, 2025, 04:35 PM UTC
Resolved
Sep 11, 2025, 05:15 PM UTC
Duration
39m
Affected: Entitle Portal
Timeline · 2 updates
  1. investigating Sep 11, 2025, 04:35 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 11, 2025, 05:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 15, 2025

Slack Not Working

Detected by Pingoru
Jul 15, 2025, 09:06 AM UTC
Resolved
Jul 15, 2025, 03:02 PM UTC
Duration
5h 56m
Affected: Entitle Portal
Timeline · 2 updates
  1. investigating Jul 15, 2025, 09:06 AM UTC

    Original Slack has issues : https://slack-status.com/2025-07/1ce16e396a56dcf8 So slack integration may not work

  2. resolved Jul 15, 2025, 03:02 PM UTC

    This incident has been resolved.

Read the full incident report →