Entitle Outage History

Entitle is up right now

Entitle had 20 outages in the last 2 years totaling 44h 29m of downtime — averaging 0.8 incidents per month.

There were 20 Entitle outages since July 22, 2024 totaling 44h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.entitle.io

Notice July 5, 2026

Entitle Agent — image pull failures on new deploys / restarts

Detected by Pingoru
Jul 05, 2026, 05:00 PM UTC
Resolved
Jul 06, 2026, 04:25 PM UTC
Duration
23h 25m
Timeline · 2 updates
  1. investigating Jul 06, 2026, 10:40 AM UTC

    Agents that are newly installed, upgraded, or restarted during this window may fail to start. The agent's container image cannot be pulled because the image-registry credentials issued with agent tokens have expired, causing image-pull (authentication) failures — the agent pod stays in a non-running state.

  2. resolved Jul 06, 2026, 04:25 PM UTC

    This incident is resolved. We've re-enabled the connection to the agent image registry, so image pulls are working as before. Agents that failed to start during the incident just need a rollout — trigger a rollout (restart) of the agent and it will pull the image successfully, exactly as before. No token changes or reinstall are required. Agents that were already running were not impacted.

Read the full incident report →

Notice June 16, 2026

Request Ticket Are Unavailable

Detected by Pingoru
Jun 16, 2026, 01:50 PM UTC
Resolved
Jun 16, 2026, 02:03 PM UTC
Duration
13m
Affected: Access Change Requests
Timeline · 2 updates
  1. investigating Jun 16, 2026, 01:50 PM UTC

    We are currently investigating this issue.

  2. resolved Jun 16, 2026, 02:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 11, 2025

Slack outage

Detected by Pingoru
Dec 11, 2025, 11:30 PM UTC
Resolved
Dec 11, 2025, 11:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 14, 2025, 09:30 AM UTC

    During routine work on expanding our deployment automation for new regions, an update script was executed in a way that unintentionally impacted an existing production region (EU). The script modified a secret metadata used by our slack service in that region, which caused downstream components to fail validation and resulted in service disruption.

Read the full incident report →

Notice November 18, 2025

Entitle Outage – Impact from Cloudflare Service Disruption

Detected by Pingoru
Nov 18, 2025, 11:50 AM UTC
Resolved
Nov 18, 2025, 04:29 PM UTC
Duration
4h 38m
Affected: Entitle Portal
Timeline · 3 updates
  1. identified Nov 18, 2025, 11:50 AM UTC

    Entitle had degraded performance due to Cloudflare maintenance.

  2. identified Nov 18, 2025, 03:23 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Nov 18, 2025, 04:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 11, 2025

Entitle Down TIme

Detected by Pingoru
Sep 11, 2025, 04:35 PM UTC
Resolved
Sep 11, 2025, 05:15 PM UTC
Duration
39m
Affected: Entitle Portal
Timeline · 2 updates
  1. investigating Sep 11, 2025, 04:35 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 11, 2025, 05:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 15, 2025

Slack Not Working

Detected by Pingoru
Jul 15, 2025, 09:06 AM UTC
Resolved
Jul 15, 2025, 03:02 PM UTC
Duration
5h 56m
Affected: Entitle Portal
Timeline · 2 updates
  1. investigating Jul 15, 2025, 09:06 AM UTC

    Original Slack has issues : https://slack-status.com/2025-07/1ce16e396a56dcf8 So slack integration may not work

  2. resolved Jul 15, 2025, 03:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 3, 2025

Application not working

Detected by Pingoru
Jun 03, 2025, 01:37 PM UTC
Resolved
Jun 03, 2025, 01:55 PM UTC
Duration
17m
Affected: Entitle Portal
Timeline · 2 updates
  1. investigating Jun 03, 2025, 01:37 PM UTC

    We are currently investigating this issue.

  2. resolved Jun 03, 2025, 01:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 13, 2025

Slownes in ticket approval

Detected by Pingoru
May 13, 2025, 01:54 PM UTC
Resolved
May 13, 2025, 02:40 PM UTC
Duration
45m
Affected: Access Change Requests
Timeline · 2 updates
  1. investigating May 13, 2025, 01:54 PM UTC

    We are currently investigating this issue.

  2. resolved May 13, 2025, 02:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 26, 2025

Temporary outage

Detected by Pingoru
Feb 26, 2025, 09:51 AM UTC
Resolved
Feb 26, 2025, 10:01 AM UTC
Duration
9m
Affected: Entitle PortalAPIAccess Change RequestsAuditlogs Webhooks
Timeline · 3 updates

Read the full incident report →

Notice December 11, 2024

Incident with Entitle

Detected by Pingoru
Dec 11, 2024, 08:07 AM UTC
Resolved
Dec 11, 2024, 08:11 AM UTC
Duration
4m
Affected: Entitle PortalAPIAccess Change RequestsAuditlogs Webhooks
Timeline · 2 updates
  1. investigating Dec 11, 2024, 08:07 AM UTC

    We are investigating reports of degraded performance in our app. Our team is actively investigating and seeking a resolution, and we'll continue to update here.

  2. resolved Dec 11, 2024, 08:11 AM UTC

    This incident has been resolved.

Read the full incident report →