Request Ticket Are Unavailable
Affected: Access Change Requests
Timeline · 2 updates
- investigating Jun 16, 2026, 01:50 PM UTC
We are currently investigating this issue.
- resolved Jun 16, 2026, 02:03 PM UTC
This incident has been resolved.
Entitle Outage History
Entitle is up right nowEntitle had 9 outages in the last 2 years totaling 19h 16m of downtime — averaging 0.4 incidents per month.
There were 9 Entitle outages since July 15, 2025 totaling 19h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
Entitle Portal in Europe is not working
Affected: Entitle Portal
Timeline · 7 updates
Give access is not working on US region
Affected: Access Change Requests
Timeline · 5 updates
Slack outage
Timeline · 1 update
- resolved Dec 14, 2025, 09:30 AM UTC
During routine work on expanding our deployment automation for new regions, an update script was executed in a way that unintentionally impacted an existing production region (EU). The script modified a secret metadata used by our slack service in that region, which caused downstream components to fail validation and resulted in service disruption.
Entitle Outage – Impact from Cloudflare Service Disruption
Affected: Entitle Portal
Timeline · 3 updates
- identified Nov 18, 2025, 11:50 AM UTC
Entitle had degraded performance due to Cloudflare maintenance.
- identified Nov 18, 2025, 03:23 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 18, 2025, 04:29 PM UTC
This incident has been resolved.
Service Degradation in AWS Region us-east-1 Impacting Entitle Services in US
Affected: Access Change Requests
Timeline · 2 updates
- monitoring Oct 20, 2025, 02:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 05:39 PM UTC
This incident has been resolved.
Entitle Down TIme
Affected: Entitle Portal
Timeline · 2 updates
- investigating Sep 11, 2025, 04:35 PM UTC
We are currently investigating this issue.
- resolved Sep 11, 2025, 05:15 PM UTC
This incident has been resolved.
Delay in JIT access requests
Affected: Access Change Requests
Timeline · 5 updates
Slack Not Working
Affected: Entitle Portal
Timeline · 2 updates
- investigating Jul 15, 2025, 09:06 AM UTC
Original Slack has issues : https://slack-status.com/2025-07/1ce16e396a56dcf8 So slack integration may not work
- resolved Jul 15, 2025, 03:02 PM UTC
This incident has been resolved.