Entitle Portal in Europe is not working
Affected: Entitle Portal
Entitle Outage History
Entitle is up right nowEntitle had 18 outages in the last 2 years totaling 20h 50m of downtime — averaging 0.7 incidents per month.
There were 18 Entitle outages since June 14, 2024 totaling 20h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
Give access is not working on US region
Affected: Access Change Requests
Timeline · 5 updates
Slack outage
Timeline · 1 update
- resolved Dec 14, 2025, 09:30 AM UTC
During routine work on expanding our deployment automation for new regions, an update script was executed in a way that unintentionally impacted an existing production region (EU). The script modified a secret metadata used by our slack service in that region, which caused downstream components to fail validation and resulted in service disruption.
Entitle Outage – Impact from Cloudflare Service Disruption
Affected: Entitle Portal
Timeline · 3 updates
- identified Nov 18, 2025, 11:50 AM UTC
Entitle had degraded performance due to Cloudflare maintenance.
- identified Nov 18, 2025, 03:23 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 18, 2025, 04:29 PM UTC
This incident has been resolved.
Service Degradation in AWS Region us-east-1 Impacting Entitle Services in US
Affected: Access Change Requests
Timeline · 2 updates
- monitoring Oct 20, 2025, 02:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 05:39 PM UTC
This incident has been resolved.
Entitle Down TIme
Affected: Entitle Portal
Timeline · 2 updates
- investigating Sep 11, 2025, 04:35 PM UTC
We are currently investigating this issue.
- resolved Sep 11, 2025, 05:15 PM UTC
This incident has been resolved.
Delay in JIT access requests
Affected: Access Change Requests
Timeline · 5 updates
Slack Not Working
Affected: Entitle Portal
Timeline · 2 updates
- investigating Jul 15, 2025, 09:06 AM UTC
Original Slack has issues : https://slack-status.com/2025-07/1ce16e396a56dcf8 So slack integration may not work
- resolved Jul 15, 2025, 03:02 PM UTC
This incident has been resolved.
Entitle US Region down time
Affected: Entitle Portal
Timeline · 3 updates
Application not working
Affected: Entitle Portal
Timeline · 2 updates
- investigating Jun 03, 2025, 01:37 PM UTC
We are currently investigating this issue.
- resolved Jun 03, 2025, 01:55 PM UTC
This incident has been resolved.
Slownes in ticket approval
Affected: Access Change Requests
Timeline · 2 updates
- investigating May 13, 2025, 01:54 PM UTC
We are currently investigating this issue.
- resolved May 13, 2025, 02:40 PM UTC
This incident has been resolved.
Entitle access request incident
Affected: Access Change Requests
Timeline · 2 updates
Sync Reporting Degradation
Timeline · 2 updates
Application Not working
Affected: Entitle PortalAPI
Timeline · 3 updates
Slowness in the ticket granting mechanism.
Affected: Access Change Requests
Timeline · 2 updates
Only displays Bundles for new requests.
Affected: Access Change Requests
Timeline · 3 updates
Temporary outage
Affected: Entitle PortalAPIAccess Change RequestsAuditlogs Webhooks
Timeline · 3 updates
Incident with Entitle
Affected: Entitle PortalAPIAccess Change RequestsAuditlogs Webhooks
Timeline · 2 updates
- investigating Dec 11, 2024, 08:07 AM UTC
We are investigating reports of degraded performance in our app. Our team is actively investigating and seeking a resolution, and we'll continue to update here.
- resolved Dec 11, 2024, 08:11 AM UTC
This incident has been resolved.