pingoru pingoru EnrollHere had 5 outages in the last 2 years totaling 4h 51m of downtime, averaging 0.2 incidents per month.
There were 5 EnrollHere outages since August 11, 2025 totaling 4h 51m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are seeing some calls getting bridged later which can lead to longer wait times for agents.
Bridging times have stabilized and we are monitoring recovery across the platform. Root cause was a network issue with Google Clouds us-central1 region https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev
We are working on a resolution. Seems like a widespread issue across telephony carriers
We see recovery of call quality across agencies
We're seeing call connection issues across the platform
A fix has been deployed and we are actively monitoring the results. Cloudflare has been bypassed.
https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
Calls flowing in a normal rate
There is currently some issues related to the telecommunications carriers - we are investigating, this is a industry wide issues affecting everyone including traffic sources
The earlier issues with our third-party providers affecting phone activity have been resolved, we will continue to monitor for any follow on issues.