EnrollHere experienced a minor incident on September 1, 2026 affecting Dialer Status (dialer.enrollhere.com), lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Dialer Status (dialer.enrollhere.com)
Update timeline
- investigating Sep 01, 2026, 02:44 PM UTC
We are seeing some calls getting bridged later which can lead to longer wait times for agents.
- resolved Sep 01, 2026, 02:56 PM UTC
Bridging times have stabilized and we are monitoring recovery across the platform. Root cause was a network issue with Google Clouds us-central1 region https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev