Enode experienced a minor incident on July 27, 2026 affecting Heidelberg, lasting 4d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Heidelberg
Update timeline
- investigating Jul 27, 2026, 07:30 AM UTC
Status: Investigating We are experiencing increased errors with Heidelberg, which may cause devices to be unreachable or actions to fail. We are currently investigating the issue. Affected components Heidelberg (Degraded performance)
- resolved Jul 31, 2026, 04:46 PM UTC
Status: Resolved This issue is now resolved. Some chargers were deleted during the incident, but have since been restored. If a charger is still showing as unreachable, we suggest you ask the user to check it's WiFi connection and reboot. Affected components Heidelberg (Operational)