Enode experienced a minor incident on August 23, 2026 affecting Nissan, lasting 25d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 23, 2026, 01:53 AM UTC
Status: Monitoring Nissan’s APIs are currently experiencing instability, which may cause devices on Enode to be unreachable or for actions to fail. Similarly, the vendor’s 1st party app is also experiencing issues. We are monitoring the situation.
- monitoring Aug 24, 2026, 09:37 AM UTC
Status: Monitoring NissanConnect Service for Europe is reporting a planned maintenance to improve application performance. We are monitoring the situation. Non-Europe connections are not affected. Affected components Nissan (Partial outage)
- monitoring Aug 25, 2026, 07:42 AM UTC
Status: Monitoring Nissan keeps extending the maintenance window. We continue to monitor the situation. Affected components Nissan (Partial outage)
- investigating Aug 26, 2026, 04:37 PM UTC
Status: Investigating We detected that Nissan is in the process of migrating users onto a different platform. Users are currently still unable to log into the app. We are monitoring the situation and will work on restoring service as soon as Nissan has completed the migration. Affected components Nissan (Partial outage)
- identified Sep 02, 2026, 01:45 PM UTC
Status: Identified Nissan is currently migrating users to a new platform and users are still unable to log in to the app. We’re monitoring the situation and will restore service as soon as Nissan completes the migration. Nissan is continuously extending the maintenance period in the app. We’ll provide the next update once the maintenance is complete and the first-party app is functional. Affected components Nissan (Partial outage)
- identified Sep 10, 2026, 04:43 PM UTC
Status: Identified We’re seeing positive signs of recovery from the Nissan app. The platform migration invalidated most existing authorisations. We’re working to restore what we can but expect most Nissan connections will require a relink. Affected components Nissan (Partial outage)
- resolved Sep 11, 2026, 01:16 PM UTC
Status: Resolved Nissan API experiences occasional timeouts but retries are successfully being made and error rates are returning to normal. We’ve restored 30% of the previously active accounts. The remaining ones need users to log in to the myNissan app first before relinking with Enode. Affected components Nissan (Operational)
- monitoring Sep 14, 2026, 08:37 AM UTC
Status: Monitoring We have found that Nissan services in Europe still have issues with logins of some users with incomplete profiles (missing title and address fields). We are monitoring the situation. Affected components Nissan (Degraded performance)
- resolved Sep 17, 2026, 12:49 PM UTC
Status: Resolved This issue is now resolved. Affected components Nissan (Operational)