Enjin had 19 outages in the last 2 years totaling 410h 8m of downtime — averaging 0.8 incidents per month.
There were 19 Enjin outages since September 10, 2024 totaling 410h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.
Beam claims are temporarily unavailable at this time. Users may be unable to claim Beams during this period. The issue is currently being investigated, and further updates will be provided as more information becomes available.
This incident has been resolved.
Enjin Platform Cloud is experiencing intermittent “Server Error” responses and some sign-in attempts are failing or timing out. Affected functionality includes API requests and login. The technical team is investigating the cause and working to restore normal functionality. Apologies for the disruption.
A distributed denial-of-service (DDoS) attack targeting Enjin Platform Cloud was observed earlier and appears to have caused the intermittent availability issues. Enjin Platform Cloud's behavior appears normal at this time: login and API requests are succeeding. Further investigation into the earlier DDoS-related disruptions is ongoing, and mitigations will be applied as needed.
Metadata Service is currently unavailable and returning errors on NFT.io and in the Enjin Wallet app, including the Staking interface. The technical team is investigating the cause and working to restore normal functionality. Apologies for the disruption.
We are continuing to investigate this issue.
This incident has been resolved.
An issue is preventing the Pool Overview screen in Enjin Wallet from loading for some mobile users. The technical team is currently investigating the cause and working to restore normal functionality. Apologies for the disruption.
We are continuing to investigate this issue.
This incident has been resolved.
The documentation portal at https://docs.enjin.io is currently inaccessible. The technical team has been alerted and is actively investigating the issue to restore service as soon as possible.
Access to the documentation portal at https://docs.enjin.io has been restored. The technical team is currently monitoring the service to ensure continued stability.
This incident has been resolved.
We are aware of an issue causing incorrect ENJ values to be displayed to users staking with Enjin Wallet. The team is working on a fix. Please be aware the issue is only visual, and on-chain balance is not affected.
This incident has been resolved.
We’re aware of an issue where the Enjin Wallet Android app may crash after connecting to a dApp via WalletConnect. The technical team is actively investigating the cause and working on a fix. Thank you for your patience.
This incident has been resolved. Please make sure you’ve downloaded the latest version of the app from the Google Play Store.
Matrixchain transactions are failing when attempting to send ENJ via the wallet. Relaychain transactions are unaffected.
This incident has been resolved.
Users may encounter errors when performing Enjin Matrixchain transactions on Enjin Wallet due to a technical issue that has been identified. Apologies for the inconveniences as the team works to resolve this accordingly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware and actively working to resolve an issue where certain assets cannot be purchased on the NFT.io Marketplace.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A technical issue with Beams is currently being investigated. As a result, assets or NFTs claimed through Beams may not be received while the issue is being resolved. Apologies for the inconvenience.
A fix has been implemented, and results are being monitored. New Beam claims should now be successful. However, there may be delays in receiving items from previous claims. Your patience is appreciated.
This incident has been resolved.
Enjin Matrixchain is experiencing issues with block production. We are currently investigating. Enjin Relaychain NOT affected.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
An issue was identified where NFTs were incorrectly sent to a null address instead of the creator’s wallet if the recipient field was left empty during minting. The cause of the issue was contained to NFT.io, and not an issue with the Enjin Blockchain network. The issue has been fully resolved, and minting now correctly defaults to the creator’s wallet when no recipient is specified. Users affected by this issue may contact support for further assistance. Accuracy in transactions remains a priority, and any concerns or questions can be directed to the support team.
Due to a technical issue, users may experience errors when viewing their BTC balance and transaction history on the Enjin Wallet app. Rest assured, all funds remain safe, and the technical team is actively working to resolve the display issue. Your patience and understanding are greatly appreciated.
A fix has been implemented and we are monitoring the results.
The issue has recurred and currently being coordinated with pertinent service providers.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users may currently experience difficulties claiming their native ENJ tokens after migrating to ERC-20 ENJ or EFI, due to a technical issue under investigation by the team. Rest assured that the migrated funds remain secure and unaffected. Users will be able to claim their tokens as soon as the issue is resolved.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue with the latest Enjin Wallet Android build v2.11.21 published on the Play Store, causing users who update their app to experience crashes on startup. Team is preparing a fix. In the meantime, we advise not to update your Android app. Apple iOS users are unaffected.
The incident has been resolved. Android users may now update the Enjin Wallet app accordingly.
The incident regarding users encountering display errors of token counts and receiving multiple notifications from Enjin Matrixchain transactions has been resolved.
We are investigating an issue with block production on Enjin Matrixchain after the scheduled upgrade to v1.1.3.
Resolved issue that caused interference with block production on Enjin Matrixchain pending its scheduled upgrade to v1.1.3. Block production has now resumed, however, partial degraded performance may be experienced in some cases until all Enjin Matrixchain nodes are fully in-sync.
This incident has been resolved.
Enjin Relaychain transactions temporarily disabled in Enjin Wallet pending release of new compatible wallet build.
Enjin Relaychain transactions working nominally for Android users using build 2.11.18. Please update your Enjin Wallet to the latest version from the Google App store. Degraded performance for iOS users pending the release of new compatible wallet build for Apple platforms.
The update for the Enjin Wallet has been released on iOS. Please update your Enjin Wallet to the latest version (2.11.2) from the App Store.