Enjin Outage History

Enjin had 21 outages in the last 2 years totaling 1670h 56m of downtime — averaging 0.9 incidents per month.

There were 21 Enjin outages since June 7, 2024 totaling 1670h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.enjinstatus.com

Critical September 11, 2025

Enjin Platform Cloud: Intermittent Server Errors

Detected by Pingoru: Sep 11, 2025, 02:54 AM UTC
Resolved: Sep 11, 2025, 07:17 AM UTC
Duration: 4h 22m

Affected: Enjin Mainnet

Timeline · 2 updates

investigating Sep 11, 2025, 02:54 AM UTC

Enjin Platform Cloud is experiencing intermittent “Server Error” responses and some sign-in attempts are failing or timing out. Affected functionality includes API requests and login. The technical team is investigating the cause and working to restore normal functionality. Apologies for the disruption.
resolved Sep 11, 2025, 07:17 AM UTC

A distributed denial-of-service (DDoS) attack targeting Enjin Platform Cloud was observed earlier and appears to have caused the intermittent availability issues. Enjin Platform Cloud's behavior appears normal at this time: login and API requests are succeeding. Further investigation into the earlier DDoS-related disruptions is ongoing, and mitigations will be applied as needed.

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Major September 2, 2025

Metadata Service Outage Impacting NFT.io and Enjin Wallet

Detected by Pingoru: Sep 02, 2025, 03:51 AM UTC
Resolved: Sep 02, 2025, 06:41 AM UTC
Duration: 2h 50m

Affected: Enjin WalletNFT.ioGovernance & Staking Interface

Timeline · 3 updates

investigating Sep 02, 2025, 03:51 AM UTC

Metadata Service is currently unavailable and returning errors on NFT.io and in the Enjin Wallet app, including the Staking interface. The technical team is investigating the cause and working to restore normal functionality. Apologies for the disruption.
investigating Sep 02, 2025, 04:07 AM UTC

We are continuing to investigate this issue.
resolved Sep 02, 2025, 06:41 AM UTC

This incident has been resolved.

Read the full incident report →

Minor August 20, 2025

Degraded access to Staking – Pool Overview in Enjin Wallet

Detected by Pingoru: Aug 20, 2025, 03:07 AM UTC
Resolved: Aug 20, 2025, 03:45 PM UTC
Duration: 12h 37m

Affected: Enjin Wallet

Timeline · 3 updates

investigating Aug 20, 2025, 03:07 AM UTC

An issue is preventing the Pool Overview screen in Enjin Wallet from loading for some mobile users. The technical team is currently investigating the cause and working to restore normal functionality. Apologies for the disruption.
investigating Aug 20, 2025, 03:44 PM UTC

We are continuing to investigate this issue.
resolved Aug 20, 2025, 03:45 PM UTC

This incident has been resolved.

Read the full incident report →

Notice August 7, 2025

Documentation Site Outage

Detected by Pingoru: Aug 07, 2025, 02:41 AM UTC
Resolved: Aug 07, 2025, 06:21 AM UTC
Duration: 3h 40m

Timeline · 3 updates

investigating Aug 07, 2025, 02:41 AM UTC

The documentation portal at https://docs.enjin.io is currently inaccessible. The technical team has been alerted and is actively investigating the issue to restore service as soon as possible.
monitoring Aug 07, 2025, 03:41 AM UTC

Access to the documentation portal at https://docs.enjin.io has been restored. The technical team is currently monitoring the service to ensure continued stability.
resolved Aug 07, 2025, 06:21 AM UTC

This incident has been resolved.

Read the full incident report →

Minor June 13, 2025

ENJ Staking Balance Display Bug (On-Chain Balances Unaffected)

Detected by Pingoru: Jun 13, 2025, 01:06 AM UTC
Resolved: Jun 16, 2025, 08:18 AM UTC
Duration: 3d 7h

Affected: Governance & Staking Interface

Timeline · 2 updates

investigating Jun 13, 2025, 01:06 AM UTC

We are aware of an issue causing incorrect ENJ values to be displayed to users staking with Enjin Wallet. The team is working on a fix. Please be aware the issue is only visual, and on-chain balance is not affected.
resolved Jun 16, 2025, 08:18 AM UTC

This incident has been resolved.

Read the full incident report →

Minor May 27, 2025

Android App Crash After Connecting to WalletConnect

Detected by Pingoru: May 27, 2025, 12:54 PM UTC
Resolved: May 27, 2025, 04:52 PM UTC
Duration: 3h 57m

Affected: Enjin Wallet

Timeline · 2 updates

investigating May 27, 2025, 12:54 PM UTC

We’re aware of an issue where the Enjin Wallet Android app may crash after connecting to a dApp via WalletConnect. The technical team is actively investigating the cause and working on a fix. Thank you for your patience.
resolved May 27, 2025, 04:52 PM UTC

This incident has been resolved. Please make sure you’ve downloaded the latest version of the app from the Google Play Store.

Read the full incident report →

Minor May 15, 2025

Wallet Issue: Unable to Send ENJ on Matrixchain

Detected by Pingoru: May 15, 2025, 05:20 PM UTC
Resolved: May 15, 2025, 05:30 PM UTC
Duration: 10m

Affected: Enjin Wallet

Timeline · 2 updates

identified May 15, 2025, 05:20 PM UTC

Matrixchain transactions are failing when attempting to send ENJ via the wallet. Relaychain transactions are unaffected.
resolved May 15, 2025, 05:30 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 20, 2025

Matrixchain Transactions Issues on Enjin Wallet

Detected by Pingoru: Apr 20, 2025, 09:26 AM UTC
Resolved: Apr 20, 2025, 01:33 PM UTC
Duration: 4h 7m

Affected: Enjin WalletBeam Claim

Timeline · 3 updates

identified Apr 20, 2025, 09:26 AM UTC

Users may encounter errors when performing Enjin Matrixchain transactions on Enjin Wallet due to a technical issue that has been identified. Apologies for the inconveniences as the team works to resolve this accordingly.
monitoring Apr 20, 2025, 11:54 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 20, 2025, 01:33 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 25, 2025

Unable to Purchase Certain Assets

Detected by Pingoru: Mar 25, 2025, 12:34 PM UTC
Resolved: Mar 25, 2025, 03:42 PM UTC
Duration: 3h 8m

Affected: NFT.io

Timeline · 3 updates

identified Mar 25, 2025, 12:34 PM UTC

We are aware and actively working to resolve an issue where certain assets cannot be purchased on the NFT.io Marketplace.
monitoring Mar 25, 2025, 02:25 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 25, 2025, 03:42 PM UTC

This incident has been resolved.

Read the full incident report →

Critical March 25, 2025

Issue on claiming Beams

Detected by Pingoru: Mar 25, 2025, 08:17 AM UTC
Resolved: Mar 25, 2025, 10:12 AM UTC
Duration: 1h 55m

Affected: Beam Claim

Timeline · 3 updates

investigating Mar 25, 2025, 08:17 AM UTC

A technical issue with Beams is currently being investigated. As a result, assets or NFTs claimed through Beams may not be received while the issue is being resolved. Apologies for the inconvenience.
monitoring Mar 25, 2025, 09:11 AM UTC

A fix has been implemented, and results are being monitored. New Beam claims should now be successful. However, there may be delays in receiving items from previous claims. Your patience is appreciated.
resolved Mar 25, 2025, 10:12 AM UTC

This incident has been resolved.

Read the full incident report →

Major February 24, 2025

Enjin Matrixchain Block Production

Detected by Pingoru: Feb 24, 2025, 04:28 PM UTC
Resolved: Feb 24, 2025, 07:26 PM UTC
Duration: 2h 58m

Affected: Enjin WalletNFT.ioEnjin Matrixchain

Timeline · 3 updates

investigating Feb 24, 2025, 04:28 PM UTC

Enjin Matrixchain is experiencing issues with block production. We are currently investigating. Enjin Relaychain NOT affected.
monitoring Feb 24, 2025, 07:15 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 24, 2025, 07:26 PM UTC

This incident has been resolved.

Read the full incident report →

Notice February 17, 2025

NFT Minting Issue on NFT.io

Detected by Pingoru: Feb 17, 2025, 12:57 AM UTC
Resolved: Feb 17, 2025, 12:57 AM UTC
Duration: —

Affected: NFT.io

Timeline · 1 update

resolved Feb 17, 2025, 12:57 AM UTC

An issue was identified where NFTs were incorrectly sent to a null address instead of the creator’s wallet if the recipient field was left empty during minting. The cause of the issue was contained to NFT.io, and not an issue with the Enjin Blockchain network. The issue has been fully resolved, and minting now correctly defaults to the creator’s wallet when no recipient is specified. Users affected by this issue may contact support for further assistance. Accuracy in transactions remains a priority, and any concerns or questions can be directed to the support team.

Read the full incident report →

Minor February 15, 2025

Issue on Displaying BTC Balance

Detected by Pingoru: Feb 15, 2025, 01:55 AM UTC
Resolved: Feb 17, 2025, 08:51 AM UTC
Duration: 2d 6h

Affected: Enjin Wallet

Timeline · 5 updates

identified Feb 15, 2025, 01:55 AM UTC

Due to a technical issue, users may experience errors when viewing their BTC balance and transaction history on the Enjin Wallet app. Rest assured, all funds remain safe, and the technical team is actively working to resolve the display issue. Your patience and understanding are greatly appreciated.
monitoring Feb 15, 2025, 08:01 AM UTC

A fix has been implemented and we are monitoring the results.
identified Feb 17, 2025, 12:29 AM UTC

The issue has recurred and currently being coordinated with pertinent service providers.
monitoring Feb 17, 2025, 07:48 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 17, 2025, 08:51 AM UTC

This incident has been resolved.

Read the full incident report →

Minor December 26, 2024

Downtime on Migrator Service

Detected by Pingoru: Dec 26, 2024, 09:17 AM UTC
Resolved: Jan 03, 2025, 03:01 AM UTC
Duration: 7d 17h

Affected: Token Migration

Timeline · 3 updates

investigating Dec 26, 2024, 09:17 AM UTC

Users may currently experience difficulties claiming their native ENJ tokens after migrating to ERC-20 ENJ or EFI, due to a technical issue under investigation by the team. Rest assured that the migrated funds remain secure and unaffected. Users will be able to claim their tokens as soon as the issue is resolved.
monitoring Dec 30, 2024, 11:29 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 03, 2025, 03:01 AM UTC

This incident has been resolved.

Read the full incident report →

Minor October 24, 2024

Enjin Wallet Issue

Detected by Pingoru: Oct 24, 2024, 03:06 PM UTC
Resolved: Oct 24, 2024, 11:38 PM UTC
Duration: 8h 31m

Affected: Enjin Wallet

Timeline · 2 updates

investigating Oct 24, 2024, 03:06 PM UTC

We are aware of an issue with the latest Enjin Wallet Android build v2.11.21 published on the Play Store, causing users who update their app to experience crashes on startup. Team is preparing a fix. In the meantime, we advise not to update your Android app. Apple iOS users are unaffected.
resolved Oct 24, 2024, 11:38 PM UTC

The incident has been resolved. Android users may now update the Enjin Wallet app accordingly.

Read the full incident report →

Notice October 23, 2024

Synchronization Issues on Enjin Wallet

Detected by Pingoru: Oct 23, 2024, 03:12 AM UTC
Resolved: Oct 23, 2024, 03:12 AM UTC
Duration: —

Timeline · 1 update

resolved Oct 23, 2024, 03:12 AM UTC

The incident regarding users encountering display errors of token counts and receiving multiple notifications from Enjin Matrixchain transactions has been resolved.

Read the full incident report →

Critical October 21, 2024

Enjin Matrixchain Degraded Performance

Detected by Pingoru: Oct 21, 2024, 04:25 PM UTC
Resolved: Oct 22, 2024, 11:00 AM UTC
Duration: 18h 34m

Affected: Enjin Matrixchain

Timeline · 3 updates

investigating Oct 21, 2024, 04:25 PM UTC

We are investigating an issue with block production on Enjin Matrixchain after the scheduled upgrade to v1.1.3.
monitoring Oct 22, 2024, 01:46 AM UTC

Resolved issue that caused interference with block production on Enjin Matrixchain pending its scheduled upgrade to v1.1.3. Block production has now resumed, however, partial degraded performance may be experienced in some cases until all Enjin Matrixchain nodes are fully in-sync.
resolved Oct 22, 2024, 11:00 AM UTC

This incident has been resolved.

Read the full incident report →

Major September 10, 2024

Enjin Wallet: Disabled Enjin Relaychain Transactions

Detected by Pingoru: Sep 10, 2024, 07:42 AM UTC
Resolved: Sep 11, 2024, 06:39 AM UTC
Duration: 22h 57m

Affected: Enjin Wallet

Timeline · 3 updates

identified Sep 10, 2024, 07:42 AM UTC

Enjin Relaychain transactions temporarily disabled in Enjin Wallet pending release of new compatible wallet build.
monitoring Sep 10, 2024, 11:49 AM UTC

Enjin Relaychain transactions working nominally for Android users using build 2.11.18. Please update your Enjin Wallet to the latest version from the Google App store. Degraded performance for iOS users pending the release of new compatible wallet build for Apple platforms.
resolved Sep 11, 2024, 06:39 AM UTC

The update for the Enjin Wallet has been released on iOS. Please update your Enjin Wallet to the latest version (2.11.2) from the App Store.

Read the full incident report →

Minor July 15, 2024

Transaction Downtime on Enjin Wallet

Detected by Pingoru: Jul 15, 2024, 09:47 PM UTC
Resolved: Sep 04, 2024, 10:52 AM UTC
Duration: 50d 13h

Affected: Enjin WalletCanary RelaychainCanary Matrixchain

Timeline · 5 updates

investigating Jul 15, 2024, 09:47 PM UTC

Users may encounter unsuccessful attempts of transactions or stuck on loading status on Canary Matrixchain and Canary Relaychain networks, particularly on Enjin Wallet due to a technical issue the team is currently working on. Apologies for the inconveniences. Updates will be provided as this temporary downtime is restored.
identified Jul 18, 2024, 01:52 AM UTC

A fix is currently being implemented.
identified Aug 06, 2024, 09:41 AM UTC

A new wallet build containing fixes for this incident is pending for release. Apologies for the delay, more updates will be provided accordingly.
identified Aug 23, 2024, 07:54 AM UTC

We are continuing to work on a fix for this issue.
resolved Sep 04, 2024, 10:52 AM UTC

This incident has been resolved.

Read the full incident report →

Minor July 1, 2024

Performance Downtime on Enjin Canary Testnet

Detected by Pingoru: Jul 01, 2024, 01:42 AM UTC
Resolved: Jul 03, 2024, 12:32 AM UTC
Duration: 1d 22h

Affected: Enjin Canary

Timeline · 3 updates

investigating Jul 01, 2024, 01:42 AM UTC

A technical issue related to the Enjin Cloud Platform (Testnet) is currently being investigated and may affect users' Platform transactions on the Canary Matrixchain. For any related issues, kindly reach out to enjin.io/support while the matter is being resolved.
monitoring Jul 02, 2024, 02:04 AM UTC

A fix has been implemented and results are being monitored. New transactions should now proceed accordingly while recent affected transactions will be synced accordingly.
resolved Jul 03, 2024, 12:32 AM UTC

This incident has been resolved.

Read the full incident report →

Minor June 7, 2024

Enjin Relaychain Network Downtime on Enjin Wallet

Detected by Pingoru: Jun 07, 2024, 12:16 PM UTC
Resolved: Jun 07, 2024, 01:35 PM UTC
Duration: 1h 18m

Affected: Enjin Wallet

Timeline · 2 updates

monitoring Jun 07, 2024, 12:16 PM UTC

An incident involving users encountering issues while transacting and viewing balances under the Enjin Relaychain network on the Enjin Wallet has been identified. A fix has been implemented and the results are being monitored. For any related concerns, please contact enjin.io/support.
resolved Jun 07, 2024, 01:35 PM UTC

This incident has been resolved.

Read the full incident report →